What are hurt books?
These are new (never owned) books which have been damaged in transit or have spent time on a bookstore shelf but were returned to us unsold. In most cases the damage is very slight, with good covers and perfect pages. There may be a bookstore price sticker. As a publisher, we sometimes get a large return from a distributor, or receive cases damaged in shipping, and we offer these titles at a substantial discount. It's a wonderful opportunity to provide a good home for a "hurt" book and stock up on natural hoof care classics!

What if I need to return an item?
All our products are 100% guaranteed, and we want you to be satisfied with your purchase. If you need to return an item, please email us at
starforty@sbcglobal.net to let us know about the return and we will provide return instructions. This is true for exchanges also.

What are your office hours when I can reach you by phone?
We are a small company, and our staff wear many hats. Most of our business is over the internet and we work additional jobs during the week. If you call during the work week we will return your call after 5 pm. We are also happy to return your call on Saturday. Your business is very important to us, so we will make every effort to reach you. And sometimes it is easier to connect via email, so please consider this option also.

I made a mistake on my order, what do I do?
If you made a mistake (like selecting the wrong state from the drop-down list) don't hesitate to send us a quick email to starforty@sbcglobal.net and we'll fix it up for you (e-mails are always checked for updates prior to filling orders).

Where do I locate a practitioner to trim my horse?
Where do I find someone to help teach me the natural trim?
We recommend checking with the practitioner list at www.aanhcp.net for both needs.

Don't see your question here? Email us at support@star-ridge.com and we'll be happy to help!